A property located near an airport has tenant complaints about noise. What action should the landlord take to minimize complaints?

The best action for the landlord to take in this scenario is to disclose only factual information about the property. By providing factual information, the landlord can ensure that potential tenants are aware of the property’s context and any factors that may affect their living experience, such as the proximity to the airport and the potential for noise. This approach aligns with the landlord's obligation to maintain transparency and prevents tenants from feeling blindsided by issues that could impact their enjoyment of the rental unit.

Focusing solely on factual elements allows the landlord to set realistic expectations for tenants, facilitating informed decisions. For instance, mentioning that the property is near an airport may implicitly inform tenants about possible noise concerns without creating a biased narrative. This approach fosters trust and establishes a positive landlord-tenant relationship, as transparency is key in the leasing process.

In this context, it is essential for the landlord to avoid disclosing subjective interpretations, such as personal opinions on noise levels. This aids in maintaining a professional stance and keeps communications objective and relevant to the property's actual conditions.